COVID-19: IMPORTANT INFORMATION
WE ARE HERE FOR YOU
Nova Ark currently remains open and we continue to monitor the COVID-19 (coronavirus) situation very closely. The health and wellbeing of our staff, tenants, and visitors are of paramount importance to us.
We are closely following NSW Government health guidelines and the advice of relevant health authorities, as is standard practice in relation to infectious diseases and have implemented a number of precautionary measures in our operations.
Physical distancing in the building
We recognise the critical importance of physical distancing. To help our customers maintain the recommended 1.5 metres physical distancing, we have also implemented signage at gathering points and across common areas.
We have also implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.
We ask for your support to maintain a safe environment for you and others. When using elevators:
Maintain 1.5m between you and other people while waiting for the elevator.
Do not approach elevators if there is a gathering of people.
Only enter the elevator if you can maintain 1.5m distance.
If you’re unable to maintain 1.5m distance inside the elevator, please wait for the next one.
Cleaning and hygiene
We have increased the routine cleaning of frequently-touched hard surfaces, including door handles and lift button panels.
If a tenant becomes aware of any confirmed cases of COVID-19 within their team or visitors, they must contact centre management immediately. We would then work with the tenant and the relevant health authority to support any required public communication and advice on deep cleaning.
We remind all visitors, tenants and staff to practice regular hand washing, use hand sanitiser and cover sneezes or coughs with your arm, not your hands. Single-use hand sanitiser is available at the Lobby and other locations around our building.
If you have flu-like symptoms, you should seek your doctor’s advice. You should not visit Nova Ark during this period.
The key to preventing the spread of coronavirus is practising good hygiene:
Wash your hands frequently with soap and water for at least 20 seconds
Cover your cough and sneeze into your elbow, dispose of tissues, and use alcohol-based hand sanitiser
Keeping a distance of 1.5 metres between you and other people whenever possible
Minimise physical contact, especially with people at higher risk such as older people and people with existing health conditions
The above guidelines are provided by the Australian and State Governments. Should you wish to seek further clarification please visit www.health.gov.au or phone 1800 020 080.